Privacy notice

In this Privacy Notice, “we” and “us” refers to  Willow Murton and her employees.  “You” and “your” refers to each person who provides their personal data to us, including for the purposes of obtaining advice or other services from us.

We hold and process personal data about you in order to provide health and related advice and services. In doing so, we comply with relevant data protection legislation.

Data collection

As well as collecting and processing your personal data for the purposes of providing health and related advice and services to you, we also do so for marketing and research purposes.

Most of the data we hold will be provided by you.  This includes your contact details and other information you have provided in order for us to provide you with advice and services.  In most cases we will only process that personal data with your explicit consent.  You are entitled to refuse to give that consent or to withdraw it at any time.  However, we will not be able to provide you with our services if you refuse to give consent or have withdrawn your consent to the processing of your personal data.

Sometimes we will process your personal data in the necessary and legitimate interests of running our business and providing our services to our clients.

You may provide us with information about third parties, such as other members of your family. We assume that you have the consent of those individuals to provide us with this information and that you will share this privacy notice with them. We will not provide a copy of this notice to those individuals because doing so may cause a breach of the duty of confidentiality which we owe you.

We also hold some special categories or “sensitive” data about you, such as information relating to your health, race, sexual orientation, religious or philosophical beliefs or genetic or biometric data. We will only process such information with your explicit consent.

In the event of any safeguarding concern, it may become legally necessary for us to disclose relevant confidential information to the relevant authorities without your consent.

Third party links

The website and other information provided to users of our services contain links to other sites that are not operated by Us.  We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. Should you click on a third-party link, please review the Privacy Policy of that site.

Who else processes your data?

On occasions we may share your personal data with third parties selected by us for research purposes where we have a legitimate interest in carrying out that research. 

We may also from time to time use third parties to process your data for the purposes of the operation of the website and the provision of our services.  This may include website builders and third parties involved in the provision of any of the services.  These third parties include Squarespace and others which we may use to circulate newsletters and invitations.

Where any third party processes your data on our behalf, we require the processor to take adequate measures to protect your data. We will also ensure that personal identifiers will be removed from the data provided to any third party so far as possible. 

We may from time to time pass your personal data to unrelated third parties.  We will only do so where the third party has a legitimate interest in that processing and we consider that the use of that data by the third party should not be overridden by the need to protect your fundamental rights and freedoms .

We may also share information with our regulators, advisers and auditors where necessary for the purposes of carrying out our business in compliance with regulatory and legal requirements.

Data storage

Whenever you seek our advice and services, it is important that we have access to as much background to your situation as possible.  This includes information previously provided by you to us.  As a result, unless you inform us that you no longer wish us to provide you with advice or services, or instruct us to delete your personal data, we will retain your data.  We will take all reasonable measures to protect the security of that data.

We will also retain your personal data for so long as we may be required to do so by our insurers or regulators or to protect our interests. 

Your rights

You have the right to access your personal data and require that we rectify any errors in the data that we hold, or request that we erase your personal data. In some circumstances, you can also require that we restrict the way we process your personal data, object to its processing or request a copy of your personal data for the purposes of transmitting elsewhere. You may withdraw your consent for data processing at any time.

Contact details

Any queries in relation to this privacy notice or in the event of a complaint about handling of personal data/information should be sent to willowgmurton@gmail.com

If you’re not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner's Office. Its contact details are:

Telephone number: 0303 123 1113

Website:  https://ico.org.uk

Changes to this privacy notice

Any updates to this privacy notice will be made here alongside effective date.  We recommend you check this privacy notice for any updates.